Data Protection Notice

Identity of the Data Controller

This website is operated by swissplayhub, which acts as the data controller for your personal information.

General questions may be sent to: contact@swissplayhub.com

Categories of Information We Collect

When you use our services, we may collect the following types of information:

• Identification data (such as first and last name)
• Details for contact (email and phone number)
• Information relating to reservations and service requests
• Correspondence or other information you voluntarily provide
• Technical information including IP addresses and cookies (more detail in our Use of Cookies notice)

Only information that is necessary for our services or to improve your experience is collected.

Purposes for Which We Process Your Data

Your personal information may be processed for the following purposes:

• Processing reservations and fulfilling service agreements
• Responding to questions and staying in touch
• Informing you about our services and any updates
• Complying with legal and regulatory obligations
• Sending newsletters (only where you have given consent)

Processing is carried out on the basis of contractual necessity, legitimate interests, legal obligations, or your consent, in line with GDPR requirements.

Retention Period for Your Data

Personal information is kept only for as long as necessary. The length of retention varies according to the purpose:

• For the duration of active reservations and service delivery
• As demanded by accounting or tax law
• Until consent is withdrawn (where applicable)
• Until you opt out of marketing communications

Recipients of Your Data

Where necessary, we may disclose your information to trusted third parties, including:

• Providers of web hosting and technology services
• Advisers in finance and law
• Providers that process payments
• Public authorities when required by law

Personal information is not transferred outside the European Economic Area.

Rights You Hold

Full control over your personal information remains with you. Under applicable law you have the right to:

• Obtain access to your personal information
• Have inaccuracies corrected
• Request deletion of your information
• Restrict how your data is processed
• Receive your data in a portable format
• Object to certain types of processing
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

Measures Used to Protect Your Information

Technical and organisational measures are in place to secure your information, including encrypted connections (SSL), server protection, and restricted internal access. Our aim is to prevent unauthorised access, misuse, or loss of data.

Contact for Data Protection Matters

Questions about data protection or to exercise your rights, contact us at:

Revisions to This Notice

This Data Protection Notice may be revised from time to time. Changes will be published on this page. We recommend checking it periodically to stay informed about how we handle information.